SUPPORT
We're Here to Help, Find the Support You Need.
About Us
If you have ever been to Nantucket, you know first hand how nature and simplicity define its elegance. It’s further evident in its beautiful vistas and New England architecture and bright sandy beaches. Like the grey cedar shingles weathered by the sun and salt air, Our products too will stand the test of time.
At Nantucket Sinks, we have selected a product line that conforms to the grace and splendor of the island while providing a timeless functionality. We have made it our mission to produce products that can seamlessly balance the ever-changing needs of the modern kitchen and bathroom with the enduring elegance and beauty that our customer seeks.
Contact Us
Dealer Inquiry
Interested in Becoming a Dealer?
Frequently Asked Questions
What is 304 Stainless Steel?
Nantucket Sinks are made from 304 stainless steel. To be classified as 304 stainless steel, it must contain 18% Chromium and no less than 8% nickel. What does the chromium and the nickel do you might ask? When chromium mixes with oxygen it forms a chromium oxide bond called the passive layer. When stainless scratches and it will, that layer will quickly bond back over the scratch preventing corrosion. The nickel used in conjunction with chromium adds an additional level of corrosion resistance.
What Does the Gauge of the Stainless Steel Mean?
The gauge is the thickness of the stainless steel. Here is the confusing part. The higher the gauge, the thinner the steel. 16 gauge is thicker than 18 gauge. The majority of our product lineup is 16 and 18 gauge. What is the difference you might ask? Besides being thicker steel, our 16 gauge sinks offer increased durability and sound deadening properties as a result of its density.
NEVER USE BLEACH, CHEMICALS, OR ACIDIC CLEANERS.
This may cause pitting or discoloration of your sink. Water with a high mineral content may cause spotting or discoloration.
NEVER USE STEEL WOOL
This may cause scratching or “Surface Rust”
Will my Stainless Steel Sink Scratch?
All stainless steel will scratch with use. Overtime those scratches will blend into the sink.
Does Stainless Steel Stain?
As they say, stainless is called stain-less not stain proof. Any of the cleaners mentioned above may stain your stainless steel sink. In the event of staining or to restore the shiny luster of your Nantucket stainless steel sink, we recommend Bar Keepers Friend©. You will notice that your stainless steel sink has a grain. Make sure you always clean in the direction of the grain.
What is on the Underside of My Stainless Steel Sink?
Nantucket Sinks are sprayed to insulate for water temperature retention. Rubber Pads are applied for sound deadening. People who are sensitive to the smell of rubber can remove the rubber pads by filling the sink with very hot water. Allow for the glue to become loose and peel the pad away from the steel. Be aware that this will result in your sink having a different sound quality when the water is flowing and will also diminish its temperature retention.
How do I install my undermount sink?
Click here for detailed instructions on undermount ceramic or stainless steel installation.
Preventative Maintenance
Before initial use, it is recommended that you use a superior quality Carnauba paste wax to seal the finish before use. We also recommend repeating this process every 6 months in order to further protect the living finish.
Care & Maintenance for Specialty Metals?
Particular care is needed in the cleaning and maintenance of your item. Our items are considered to have a living finish. In other words, the finish will patina over time and develop its own unique character. This finish is not guaranteed for the life of the sink. The finish will however last a very long time with careful care and preventative maintenance. Your sink can and will be directly affected by environmental and personal maintenance factors. Factors include, water quality, air temperature and personal care products.
To Clean Your Product
(Daily cleaning) Wash gently with a soft damp cloth. Use soap that is mild and free of anti-bacterial properties that may contain bleach. The original Dawn® soap is a good choice for its neutrality. Apply a small amount of soap to the damp cloth and gently clean the surface. Rinse thoroughly and hand dry. Never use steel wool or a scouring pad or sponge to clean the surface. The use of any cleaners or disinfectants other than mild soap and water will void the warranty.
Please Note! Personal care and everyday use products such as face cleansers, toothpaste, male grooming products, wine, fruit acid, and ketchup can and will alter the finish voiding the warranty. So please rinse thoroughly after exposure to the aforementioned products.
Is that Rust in my Stainless Steel Sink?
Because Nantucket Sinks are made from 304 Stainless Steel, the sink will not rust. If you do see small rust marks on your sink, it is what is called “Surface Rust”. Surface rust is caused by small iron particles bonding to the sink and rusting. This most often occurs immediately after installation when grinding or polishing tools were used on the solid surface countertop. Small metal splinters might have fallen from the underside of the countertop into the sink and causing the discoloration. Another cause can be from cast iron cookware or non stainless steel cooking utensils. Don’t Panic… it is easily removed with Bar Keepers Friend© or a similar product of your choosing. Never use a rubber or plastic mat on the bottom of the sink. This can result in the iron particles bonding to the sink and causing discoloration. We recommend our sink grids to prevent excessive scratching and to promote proper drainage. Please contact one of our registered dealers for details. Because Nantucket Sinks are made from 304 Stainless Steel, the sink will not rust. If you do see small rust marks on your sink, it is what is called “Surface Rust”. Surface rust is caused by small iron particles bonding to the sink and rusting. This most often occurs immediately after installation when grinding or polishing tools were used on the solid surface countertop. Small metal splinters might have fallen from the underside of the countertop into the sink and causing the discoloration. Another cause can be from cast iron cookware or non stainless steel cooking utensils. Don’t Panic… it is easily removed with Bar Keepers Friend© or a similar product of your choosing. Never use a rubber or plastic mat on the bottom of the sink. This can result in the iron particles bonding to the sink and causing discoloration. We recommend our sink grids to prevent excessive scratching and to promote proper drainage. Please contact one of our registered dealers for details.
Fireclay Farmhouse/Apron Sinks
Due to the extra thickness at the bottom of our fireclay sinks, we recommend an extended flange for disposal drains / extended ferrule for standard drains shown here: Extended ferrule or Disposal Drain.
Fireclay Care & Maintenance
Fireclay sinks have become increasingly popular due to their durable nature. They do not rust or discolor, however it is important that they are properly cared for. Below are several guidelines to follow when cleaning your Fireclay sink. Always rinse your sink thoroughly after every use and wipe down with a dry cloth to prevent water spotting. For a more thorough cleaning, we recommend using a soft sponge or cloth and a mild abrasive. Daily cleaning with abrasives will not harm the surface of your Fireclay sink.
Fireclay sinks are made using a durable glaze for years of performance. On the occasion that a metal pot or pan may leave a mark on the surface of the sink, we recommend using a mild abrasive cleaner such as Bar Keeper’s Friend©.
To keep a nice luster on your sink, and easy to keep clean, apply a coat of Flitz Fixture Wax to the surface. Be sure it is clean and dry first. This is the same type wax you apply to your car. Make sure you rub the wax in until you have removed all of the residue. This will also alleviate water spots.
Fireclay resists scratches and chips better than any other ceramic material, however, in the rare occurrence that you may chip your sink it is important to fix it as soon as possible. Repair kits are available at home improvement stores, and are very easy to use. It will come with everything you need to repair and seal the chip.
Does my Fireclay Sink Need a Normal Flange or an Extended Flange?
Our Wellfleet, T-FCFS line, and our FCFS30 and FCFS30B all use a normal flange. All of our other fireclay sinks require an extended flange.
Privacy Policy
What Information Do We Collect?
We collect information from you when you fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What Do We Use Your Information For?
Any of the information we collect from you may be used in one of the following ways:
-
To personalize your experience
-
(your information helps us to better respond to your individual needs)
-
To improve our website
-
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
-
To improve customer service
-
(your information helps us to more effectively respond to your customer service requests and support needs)
-
To send periodic emails
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
No, we do not use cookies.
Do We Disclose Any Information to Outside Parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent - By using our site, you consent to our online privacy policy.
Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. This policy was last modified on 8/5/2013.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the contact form on this page.
Nantucket Sinks USA342 Compass Circle, Unit C1 & 2
North Kingstown, Rhode Island 02852 United States
Proposition 65
Why do I see a label on my Nantucket Sinks' box that says this product may cause cancer or birth defects?
This label was included in your package as a way for Nantucket Sinks' to comply with the California Safe Water Act of 1986; also known as Prop 65, Many products sold in California are required to carry this label. We are providing this label to inform customers of the presence of said substances. Those substances may include the Nickel and Chromium found in Stainless Steel or other substances used in the production of the various products we offer such as titanium flecks in our granite composite sinks. All Nantucket Sinks' faucets meet and exceed AB1953, a newer law that came into effect January 1, 2010 which mandates all faucets to have a lead content of no more than 0.25% weighted average to be considered “lead-free”.